Job Summary:

As an Automotive (High Performance) Delivery Specialist, you will be responsible for ensuring a seamless and exceptional delivery experience for our high-performance vehicle clients. You will serve as the primary point of contact for customers during vehicle delivery, ensuring they are well-informed and confident in the features, operation, and care of their new vehicles.

This role requires a blend of mechanical expertise, deep automotive knowledge, and exceptional communication skills to interact with diverse personalities up to and including high-net-worth individuals. Additionally, you will be responsible for coordinating logistics related to vehicle delivery and orchestrating a world class delivery experience ensuring that all aspects of the process are executed flawlessly. This position requires a high degree of self-motivation, discretion, and independent judgment.

Location: Remote / 100% travel

Job Type: Full-Time

Responsibilities:

• Customer Engagement: Serve as the final point of contact for clients during the delivery process, ensuring they receive a personalized and informative experience.
• Mechanical and Technical Expertise: Demonstrate a comprehensive understanding of high-performance vehicles, including their mechanical systems, performance capabilities, and maintenance needs.
• Vehicle Orientation: Conduct in-depth vehicle orientations, explaining the features, technology, and performance characteristics to clients, and ensuring they are confident in operating their new vehicle. Accompany customers on test drive experiences?
• Communication: Comfortably interact with diverse personalities up to and including high-net-worth individuals, delivering information in a clear, professional, and approachable manner.
• Group Presentations: Lead group presentations and demonstrations, confidently addressing questions and providing expert insights.
• Logistics Coordination: Assist in managing and coordinating vehicle delivery, including scheduling, transportation, and documentation, to ensure a smooth and timely handover process.
• Collaboration: Work closely with the concierge and logistics teams to ensure all aspects of the delivery process are aligned and executed to the highest standards.
• Problem Solving: Quickly and effectively report and or resolve any issues that arise during the delivery process to the concierge team.
• Reporting: Compiling post-delivery reports.

Qualifications:

• Experience: Minimum of 3-5 years of experience in the automotive, ride and drive or motorsports industry, with a focus on high-performance vehicles preferred.
• Mechanical Knowledge: Strong understanding of automotive mechanics, particularly in high-performance vehicles.
• Competitive Motorsports: Actively participating in competitive motorsport events, at minimum must have extensive Track Day experience.
• A genuine passion for high-performance vehicles and the automotive industry.
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with high-net-worth individuals and large groups.
• Customer Service: Proven ability to deliver exceptional customer service and build lasting client relationships. Anticipate evolving customer needs and how to address them, doing the right thing in the right way
• Logistics Coordination: Experience in coordinating logistics and working through potential logistical challenges.
• Presentation Skills: Comfortable and experienced in speaking in front of large groups and conducting presentations.
• Strong problem-solving skills with the ability to manage and resolve issues efficiently.
• Computer Skills: Proficiency with Microsoft Office suite
• Must be at least 18 years of age and maintain a valid driver’s license and an acceptable and safe driving record