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In-Dealership Consultant - Charleston

Department: ES
Location: Charleston, SC

Overview

Jackson Dawson is currently seeking an In-Dealership Consultant who will be responsible for delivering Service Operations operational and financial improvements at select retail dealerships throughout the United States. The consultant will be assigned a group of dealers

Responsibilities

  • Diagnostic and turnkey process improvements throughout the Service Department
  • Operational improvements driving productivity and cost reduction
  • Management meetings and team meetings
  • Best practice recommendations and consulting
  • Consult with executive level management to evaluate business goals, dealership strategies and consulting visit objectives
  • Evaluate dealership knowledge and their current level of process and product utilization
  • Identify process workflow gaps and create solutions and best practices that drive dealership efficiency, system utilization, margins, sales, productivity and revenue.
  • Complete Action Plans for dealers in a timely manner after each visit and reporting as needed
  • Maintain positive relationships with assigned dealerships and their staff
  • Attend and participate in periodic development sessions
  • Perform weekly administrative duties (time/expense reporting, status updates, etc.)

Qualifications

  • Bachelorís degree in a related field
  • Automotive/Powersports OE experience or dealership level experience in a consulting capacity
  • Subject Matter Expert (SME) for best practices and key metrics that support one complete dealership workflow
  • Solid understanding of automotive systems and technologies (how they operate, benefits/drawbacks of different designs, etc.)
  • In-depth knowledge of Fixed Operations in-dealership
    • Understanding of shop loading
    • Revenue growth
    • Advisor talk tracks
  • Customer service and hospitality experience
  • Computer proficiency
    • High level of Excel competency including the ability to present data in easy to understand charts and graphs
    • Internet/email usage, file management, word processing and comfort using presentation technologies including PowerPoint
  • Ability to engage dealership personnel at all levels (including management) and respond to questions/concerns in a positive manner
  • Presenting to and managing groups in potentially disruptive/distracting environments
  • Excellent organizational and time management skills including responsiveness to emails and phone calls

Physical Requirements:

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