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Luxury Host - Lincoln Experience Center (P/T)

Department: LEC
Location:

Overview

The Lincoln Experience Center is a destination with distinction . . . the epitome of the Lincoln brand. Located in Newport Beach at the Fashion Island mall, our guests are enticed to relax, explore and experience the luxury offered by The Lincoln Motor Company. This includes learning about our full line of vehicles and innovative technologies, while enjoying our serene sanctuary and curated events. These engaging digital experiences, test drives, demonstrations, technology immersions and more are brought to life by a team of polished professionals.

You are the personification of the Lincoln brand experience. Current and potential Lincoln Motor Company clients will enter the Lincoln Experience Center and encounter an experience that increases their consideration of the Lincoln Brand. You are the heart of this encounter. A Lincoln Hostís day will flex in many interesting ways day-to-day and minute-to-minute.

Responsibilities

  • Engaging Guests and ensuring that they feel the relevance of the Lincoln Brand
  • Assisting with the execution of onsite events
  • Engaging Guests and elevating opinion of the Lincoln Brand
  • Preparing for guest arrival including store opening setup and cleaning procedures
  • Crafting custom experiences based on Guest input and situational cues
  • Creating hospitality-based Lincoln memories for each Guest- prepare and serve beverages, provide assistance with in-store technology, etc.
  • Developing relationships, including gathering and retaining Guest information
  • Engaging Guests in Lincolnís technologies, cultural relevance, products and privileges
  • Knowing and communicating details of Lincoln programs with passion
  • Assisting guests with test drives of Lincoln vehicles
  • Connecting Guests with local Lincoln dealerships
  • Maintain the elegance of the Center by performing spot cleaning as necessary

Qualifications

  • 1-3 years luxury retail and/or hospitality experience
  • College degree preferred
  • Customer-first mindset
  • Strong verbal communication skills
  • Ability to stand/walk up to 100% of shift
  • Frequently required to walk, reach with hands and arms, stoop, kneel, crouch
  • Ability to climb stairs as necessary, and regularly drive a motor vehicle
  • Ability to work in a fast-paced and detail-oriented environment
  • Comfortable using a variety of new technology
  • Ability to work evenings and weekends in a retail environment; retail experience a plus
  • Must have and maintain a valid driver's license and an acceptable, safe driving record

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