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Senior Care Coordinator

Department: HealthXL
Location: Dearborn, MI


This role provides first level accountability for care coordinator (CC) production and quality issues, clinical questions, escalations of all types, problem solving, etc. Responsible for 12 to 15 CCs and the quality of their product. Conducts training for new hires on all aspects of the CC role. Responsible for proactively identifying production issues and working with Senior Leader on resolution. Provides input and recommendations on hiring, counseling and termination decisions.


  • Reporting to Senior Leader, provides ongoing support to CCs in terms of training, issue resolution, clinical questions, technology and phone expertise
  • Recommends/provides input on hiring and termination decisions
  • Willing to take on production responsibilities, when necessary, to meet deadlines
  • Available within normal working hours to answer CC questions on a timely basis (normal responses within 30 minutes and immediate when high priority)
  • Motivates and encourages CCs through positive communication and feedback
  • Addresses attendance and conduct issues in coordination with Senior Leader
  • Assists Senior Leader in CC production scheduling and workload balancing
  • Shares success stories


  • LPN or RN preferred but other clinical licenses/certificates may suffice with requisite experience
  • 1 to 3 years’ experience in a CCM production or similar healthcare environment
  • Requisite knowledge required to act as subject matter expert on all aspects of CCM
  • Models a high integrity, high quality work environment, leading CCs to perform at highest levels
  • Exercises prudent judgment within policy and procedure guidelines established by the company
  • Maintains integrity, honesty and accuracy in the representation of the company while adhering to all Federal, State and company guidelines
  • Well versed in CCM platform software and EMRs, along with basic skills in Excel and Word

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