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Launch and Field Trainer - Chicago

Department: Unassigned Department
Location: Chicago, IL

Overview

The Launch and Field Trainer will be responsible for launch and maintenance training for a new service offering at participating dealerships. Through various training activities, the Trainer will educate technicians, service personnel, sales associates and management on a new service program offering. The Trainer works under the guidance of Regional and National Training Managers to meet client deliverables.

The ideal candidate will be a quick learner, an excellent facilitator, and have top-notch communication skills. Candidates should have experience in automotive technical training, in-depth knowledge of vehicle service, and hospitality/customer experience training.

Responsibilities

  • Train dealer teams on information and methods to support new service initiatives, demonstrating in-depth product knowledge, and maintaining client presentation standards.
  • Provide exceptional client service and follow-up with all stakeholders.
  • Build and maintain strong relationships with your assigned locations through personal integrity, expertise, and follow through.
  • Become the expert on all aspects of the service offering, including tools, technology, best practices, computer system, etc.
  • Perform other duties as assigned

Qualifications

  • Minimum 3 years retail training/management experience
  • Automotive service/fixed operations experience
  • Excellent facilitation and presentation skills
  • Extensive Microsoft Office knowledge (Word, Excel, PowerPoint, Outlook)
  • Superior oral and written communication skills
  • Ability to engage dealership personnel at all levels (including management) and respond to questions/concerns in a positive manner
  • Exceptional interpersonal skills
  • Ability to work well under pressure and meet deadlines
  • Must be flexible enough to respond positively to changes in schedule based on the needs of the Client
  • Available to travel, 75-100%.
  • Ability to stand/walk up to 100% of shift
  • Frequently required to walk, reach with hands and arms, stoop, kneel, crouch
  • Ability to climb stairs as necessary

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