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Operation / Facility Manager

Department: Unassigned Department
Location: New York, NY


Functions as head of operations focused on operational excellence across the venue. You will be responsible for developing a team accountable for driving operational excellence in a new landscape.

Proven operations leader with experience influencing across an organization, is an excellent communicator, sets a high bar for him/herself and is adept at developing talent. Should thrive in a critical leadership position and gain personal satisfaction through delivering excellence through operations. Responsible for executing and supervising daily operations of general maintenance mechanics and managing trades people on assigned shift, relative to corrective, emergency, and preventive maintenance projects.

Required Qualifications

  • Bachelor's degree or equivalent work-related experience is required.
  • 10+ years of successful operations management/leadership operations experience required.
  • Previous senior management experience leading large restaurant, hospitality, etc. teams in a geographically dispersed operations environment.
  • Guest oriented and service minded.
  • Strong problem solving and excellent analytical skills.
  • Excellent verbal and written communication skills.
  • Must possess high energy and excellent coaching skills.
  • Must possess excellent organizational skills and be able to function under time constraints and deadlines with attention to detail.
  • Demonstrated ability to make immediate independent judgment decisions

Preferred Qualifications

  • Ability to motivate others
  • Budget preparation
  • Ability to communicate effectively with all levels of employees and guests
  • Be flexible to work varying shifts and time schedules as needed
  • Remain calm in a hectic, fast-paced atmosphere
  • Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
  • Review and comprehend all necessary documentation
  • Emotional intelligence skills
  • Desire to help wherever needed
  • Basic hand and power tools and testing equipment
  • Restaurant equipment experience
  • Management and interpersonal skills
  • Basic mechanical aptitude

Working Conditions

  • Frequently standing up or moving within and outside of the facility safely and efficiently.
  • Must be able to move about assigned venue safely, and with ease
  • Carrying or lifting items weighing up to 30 pounds.
  • Ability to climb stairs as necessary, and regularly drive a motor vehicle
  • Bending, stooping, kneeling
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core Role Activities

Managing Daily Space Operations and Team Logistics

  • Contribute to the short and long-term strategies of the organization through a review of business practices, and lead the development of an innovative, highly competent operations team that is in alignment with those strategies.
  • Establish and monitor meaningful metrics to track operational and leadership effectiveness as well as the impact of programmatic efforts.
  • Build, lead and grow a strong operations leadership team that is innovative, driven and commercially minded.
  • Monitor and manage performance to ensure adherence to all service standards, sanitation standards, and productivity standards.
  • Set clear expectations and provide ongoing feedback and development opportunities for individuals throughout the ops function.
  • Create and manage the budget, labor and other financial measures of the division.
  • Monitor and forecast revenues and expenses to ensure company goals are met on a weekly, monthly and yearly basis.
  • Implement and oversee processes to ensure ongoing compliance with all applicable national, state, and local employee relations regulations and laws on an optimal cost basis.
  • Create and oversee practices that ensure each team member clearly understands and is held accountable for their respective performance expectations.
  • Evaluate leader performance and provide appropriate guidance and/or recognition.
  • Ensure effective engagement with managers for consistent flow of information in both directions to reinforce a culture of collaboration, trust and open communication.
  • Support recruiting strategies to proactively address an increasingly competitive landscape in the broader employment market for hospitality positions.
  • Evaluate and oversee onboarding efforts to ensure newly hired team members understand expectations, are trained properly and set up for success.
  • Build a learning culture by encouraging operational leaders to develop top talent by providing on the job training and support.
  • General knowledge of food and kitchen operations.
  • Demonstrated ability to effectively build a retail, facility, technology, vehicle teams.
  • Ability to train, coach and develop retail, facility and events staff.
  • Work closely with Events, Guest Experiential and F&B managers.
  • Create a clean and inviting atmosphere for all guests and staff.
  • Oversee the supervision of maintenance and repair of facilities and equipment.
  • Be hands on, as well as supervise, assign jobs, and ensure timely completion of projects by maintenance technicians.
  • Perform routine field inspections on-site.
  • Prepare technical reports and maintain logbooks as required.
  • Maintain and apply knowledge of applicable fire, health, safety and environmental standards, as well as relevant state, local, and national codes.
  • React in a timely manner with a sense of urgency to emergency situations.
  • Coordinate maintenance and modification projects with appropriate departments to ensure minimal guest interruption.
  • Coordinate daily and weekly outsourced cleaning staff to ensure the Brand Center is always spotless and well-kept .
  • Instruct and train others as appropriate.

Managing Event Logistics and Operations

  • Ensures that events progress seamlessly by following established procedures, collaborating with F&B and Marketing Managers, and ensuring accuracy.
  • Collaborates with Events team for seamless oversight/coordination with F&B team for the execution of details.
  • Adheres to all standards, policies, and procedures.
  • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
  • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and guests to solve these challenges and/or develop alternative solutions.
  • Uses his/her judgment to integrate current trends
  • Participates in guest site inspections and assists with the event coordination process as necessary.
  • Solicits feedback from the property departments to identify areas for improvement to enhance the guest’s experience.
  • Delivers excellent guest experience and service throughout and encourages the same from other employees.
  • Empowers employees to provide excellent guest experience and service.
  • Sets a positive example for guest relations.
  • Coordinates and communicates event details both verbally and in writing to the guest and property operations.
  • Responds to and handles guest problems and complaints.
  • Uses personal judgment and expertise to enhance the guest experience.
  • Stays available to solve problems and/or suggest alternatives to previous arrangements.
  • Works to continually improve guest experience and service by integrating obtained feedback and personal judgment into action plans.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Ensures staff understand expectations and parameters for event activities.
  • Performs other duties as assigned to meet business needs.


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