The role of the Systems Administrator is to assist staff who are experiencing any procedural or operating difficulty with the use of IT hardware, applications, products or services. Complex and/or high priority problems are escalated to specialized support groups for resolution when needed, but the Help Desk Technician is responsible for ensuring that an effective solution is provided to the user.

Hybrid role: 3 days in the Dearborn, MI office

Responsibilities

• Provide setup, configuration, and break/fix troubleshooting for computers that include Windows 10, + & Mac OS
• Mobile support for various platforms such as Phones and Tablets
• Providing AV Support (including Projectors, Apple TV’s, TV’s, etc.)
• Set up and configure printers, scanners, and other peripherals
• Document issue resolution using the Help Desk ticketing system (Manage Engine)
• Basic Network troubleshooting
• Set up and configure all necessary computer hardware and software.
• Administration of Windows operating systems, both server and desktop.
• System patching methods.
• User account administration.
• Develop, document, and monitor compliance with and reporting of the IT security program in accordance with appropriate guidelines for management, operational, and technical controls.
• Regular interaction with internal staff and outside entities to provide updates to initiatives.
• Provides technical training, as required, to other staff and serves as a technical resource to management and other staff.
• Other duties as assigned

Qualifications

• At least 5 years in an IT Support role
• Knowledge of TCP/IP networking and related network services (DNS, SMTP, DHCP) preferred
• Knowledge of Active Directory “Azure” concepts and administration preferred
• Basic understanding of Microsoft Office 365 and the Office Suite of tools
• Basic understanding of OneDrive & SharePoint Online
• Experience with backup, disaster recovery
• Experience with network management configuration and maintaining of network devices, (switches, firewalls, routers) Fortinet Client, preferred
• Basic understanding of VMware or Hyper-V
• Willingness to learn new IT processes, software, and network-related information
• Ability to communicate clearly with both technical and non-technical people
• Ability to prioritize issues in a manner that promotes timely resolution and balanced team workload
• Ability to work in a fast-paced environment and adapt quickly to changing priorities and requirements