The Customer/Reservation Specialist will help support the national business needs of its client whose focus is on the automotive segment. The Specialist is the first point of contact between customers and our program. The Specialist will assist with program enrollment, answer inquiries, provide information, troubleshoot problems, research eligibility, and assist with training and event logistics.
Responsibilities
- Provide exceptional customer experience by being attuned to guests needs and proactively striving to exceed them through phone and email correspondence
- Assist guests with registering for high end off-road program, events, and training
- Detail-oriented and committed to accuracy
- Identify and leverage resources to gather necessary information to authenticate eligibility
- Document, troubleshoot and resolve customer concerns
- Outbound call campaigns to customers
- Retain and communicate program information
- Maintain and update database
- Identify and escalate priority issues to management
- Ability to adapt in a fast-changing environment
- Work with other teams and vendors to resolve issues or finalize logistics
- Execute follow-up communication
- Ability to work independently, exercise good judgment, and effectively problem solve; ideal candidate should also have demonstrated ability to anticipate and trouble shoot issues
- Support and balance the demands of the collective team, management, and consumers with the requirements for any given task.
- Other duties as assigned
Qualifications
- Proficient in verbal and written communication skills
- High School diploma or equivalent required
- Experience with reservation systems
- Proficient in use of the Microsoft suite, specifically in Excel, Word, Outlook
- Experience in a customer service environment required
- Listening skills
- Problem analysis and problem-solving skills
- Maintain a high level of customer service
- Organizational skills
- Attention to detail
- Agile, adaptable and flexible
- Ability to work collaboratively within a team environment
- Ability to multitask and meet deadlines
- Must be able to work a flexible schedule including days, nights, weekends, and holidays
